Guest Policy.
Can I bring guests?
A guest is anyone who is in the Co-op during non-Open Hours
There are two types of guests:
non-climbing guest — can not climb or use of training equipment
climbing guest — pay for a day pass to use facility
Only access pass holders can bring in guests
Access Pass Holder (Sponsor)
You are responsible for your guests
Give your guests an orientation
Ensure your guests pay for day passes
Guests can’t be at the Co-op without you
You may sponsor up to 3 guests at a time
How do I bring in guests?
Use the member portal for guest check-in and day pass purchase. Link/QR code can be found on the website and laminated sheet on magnetic board and/or Co-op door
Login to member portal to check-in and purchase day pass
Click on Profile
Click Bring a guest
Read thru instructions and click Add a guest
If your guest is climbing or using any of the training equipment, select Will be climbing
If your guest is spectating (not climbing or using any of the training equipment), select Will not be climbing
You can sponsor up to 3 guests at a time. Repeat steps to sponsor additional guests.
Troubleshooting Tips
Your guest does not display on the monitor.
Scan in. As the sponsor, your guest is attached to your account. When you scan out, your guest is also removed.
Confirm orientation. The confirmation button will appear after your guest completes their steps. You’ll need to confirm the orientation every time.
I need help with my user account.
Send us an email
Two-Strike Policy.
I’m an access pass holder. What happens if I bring in guests who don’t pay to climb?
The access pass holder will receive an email notifying them of their first strike and a copy of the Two-Strike Policy.
There are two types of guests:
non-climbing guest — can not climb or use of training equipment
climbing guest — pay for a day pass to use facility
Only access pass holders can bring in guests
What happens if I let someone else use my key fob?
You cannot share fobs.
Everyone must pay to climb at the Co-op.
The access pass holder will receive an email notifying them of their first strike and a copy of the Two-Strike Policy.
What happens if I get two strikes?
Your access pass will be temporarily suspended.
You will receive another email notifying you of your second strike. You may request to discuss this further with the Board of Directors.
The Board will review the offenses and determine whether to enforce any or all of the following penalties:
Access pass revoked with no refunds.
Membership revoked with no refunds.
Permanently banned from the Co-op.
Mask Policy
When
Goes into effect Sunday March 20th, 2022.
What
In light of the current risk level in Hennepin and surrounding counties, and following the most recent Board discussions, we have decided to lift the mask requirement for all vaccinated individuals climbing at the Co-op, starting Sunday, March 20th, 2022.
Why
We want to be clear that we are lifting our mask requirement in accordance with public health guidance, in which masks AND vaccinations are a tool used to lower transmission rates and strain on hospitals. However, we also know that not all members or their family members receive the same benefits of vaccination. Therefore, we also want to express our full support for all members of our community who choose to continue to mask to protect themselves, their families, or to stand in solidarity with those who still need extra protection.
Like we said, masks are a tool. We expect them to become necessary again in the future, so keep in mind that masks are likely to come back if and when transmission increases. MNCC will remain committed to being a safe and supportive environment for our community, and we continue to encourage everyone to get vaccinated."
Still have questions?
Send us an email.
Minor Policy.
Anyone under the age of 18 may not use the Co-op or purchase an Access Pass without prior approval from the MNCC Board of Directors.
Minor requests are reviewed on a monthly basis.
The MNCC reserves the right to deny or revoke access to anyone under the age of 18.
Anyone under the age of 18 must have a waiver signed only by their parent or legal guardian. This can be signed by the parent or legal guardian ahead of time.
Anyone under the age of 18 must be accompanied by a parent or legal guardian and supervised while using the Co-op unless prior approval has been given by the MNCC.
No parent or legal guardian may supervise more than two minors at any given time.
Anyone under the age of 18 cannot sponsor guests.
General Policies.
Refunds?
Access Passes, Day Passes, Memberships, and key fobs are not refundable.
Pets?
We love pets but not at the Co-op, they don’t meet the minimum height requirement.